Privacy statement

Who is responsible?

WeFix Auto's, with branches in Antwerp/Merksem and Brasschaat, is the trade name of the company below. It is the controller of the processing of personal data described in this statement (‘we’). For questions or requests about your data, contact [email protected].

Name and legal form

Gripshi BV

Enterprise number

0782.641.332

VAT number

BE 0782.641.332

Registered office

Bredabaan 105, 2170 Antwerpen

Which data we process

We process the data you give us yourself. Which data depends on the form or the message:

• Contact form: the branch you chose, your name, e-mail address and message, and, if you fill them in, your phone number and your car.
• Quote request: the services requested, details of your car (such as make, model, year and fuel, and, if you provide them, the licence plate or chassis number), your description, the branch you chose, your contact details and how and when we can best reach you.
• Tyre request: the tyre size you are looking for and your preferences, details of your car if you fill them in, the branch you chose, your name and e-mail address, and possibly your phone number and message.
• Job application: your name and phone number, what you tell us about your experience and motivation, and your e-mail address if you provide it.
• An e-mail you send us directly: your sender details and the content of your message.
• On every visit to the website: technical data such as your IP address, the time, the page requested and details of your browser (see ‘Hosting’).

Please do not send us health data, copies of identity documents or other sensitive data that your question does not need.

What we use it for, and on what basis

We use your data only for the purpose for which you give it to us. Each purpose has its own legal basis (Article 6 GDPR):

• Preparing and carrying out a quote, appointment or repair: necessary to prepare or perform a contract with you at your request (Article 6(1)(b)).
• Answering general questions and business correspondence, including with contact persons at companies: our legitimate interest in being reachable and handling questions carefully (Article 6(1)(f)).
• Job applications: assessing your application and staying in touch with you, at your request and with a view to a possible employment contract (Article 6(1)(b)). This is separate from customer requests.
• Providing and securing the website and limiting misuse of the forms: our legitimate interest in a safe, reliable website (Article 6(1)(f)).
• Complying with legal obligations, insofar as a specific legal retention or disclosure obligation applies to us (Article 6(1)(c)).

The required fields are marked with an asterisk (*) in every form. Without that data we cannot handle your request or reply to you; you fill in the other fields if you wish.

Sending a request is not consent to advertising, and the forms do not ask for such consent either.

The forms on this website

Until you click send, what you fill in stays in your own browser. When you send a form, this website’s server, at our hosting service Cloudflare, processes your answers and sends them as an e-mail to the mailbox of the branch you chose, or to our general address.

When form messages are delivered directly, this is done through the e-mail service Resend, which processes your contact details and the content of your request for that purpose. A tyre request may also be registered directly in our internal system for tyre requests.

If you gave your e-mail address with a question, quote or tyre request, we may send you a confirmation of receipt with a short summary so you can recognise your request.

To limit misuse, the server briefly counts how many requests come from a connection, using a code derived from your IP address, without storing the IP address itself. The form’s logs only record the kind of request and the outcome, not your name, address or message.

What happens to your e-mail

Your request arrives as an e-mail in the mailbox of the branch you chose. If you did not choose a branch, a tyre request goes to our Merksem branch and a job application to our general address. The form shows you which address that is before you send. An e-mail you send us directly arrives in the same way.

Our e-mail traffic and mailboxes are provided by Hostinger. Your message, your sender details and the related technical data are kept there, as described under ‘How long we keep data’. If you gave your e-mail address, the branch can reply to you directly.

Who receives your data

Your data is used by the staff who handle your request, service or application. In addition, these service providers process data on our behalf:

• Cloudflare: hosting and security of the website and processing of the forms.
• Hostinger: our e-mail traffic and mailboxes.
• Resend: the technical delivery of form messages, when that route is used.

If you load a map, or open Google Maps or WhatsApp through a link, that provider processes data itself, under its own terms and privacy policy. Otherwise we only pass on data when a specific legal obligation requires it.

Data outside the European Economic Area

Our service providers operate internationally. As a result, your data may also be processed outside the European Economic Area (EEA), for example in the United States. Such a transfer is only allowed on the basis of an adequacy decision of the European Commission or with appropriate safeguards, such as the European Commission’s standard contractual clauses (Articles 44 to 49 GDPR).

Would you like to know which safeguard applies to a transfer, or receive a copy of or information about it? Ask us at [email protected].

How long we keep data

We keep data no longer than necessary for the purpose for which we received it. These criteria apply:

• Questions and quotes that do not lead to an order: as long as handling takes and a follow-up is reasonably needed.
• Requests that lead to an order: the relevant data becomes part of the customer and administrative file, as long as needed for the service and its aftercare.
• Documents subject to a legal retention obligation, such as invoices: as long as that obligation requires.
• Job applications: while the selection for the vacancy is ongoing, and afterwards only as long as needed to complete it.
• Data needed for a specific dispute: as long as that dispute lasts.
• Technical data from hosting and security: according to the settings and retention periods of the provider concerned.

Google Maps and links to Google

On the home page and on the pages of our branches you can load a Google Maps map. As long as you do not click ‘Load map’, this website loads nothing from Google Maps. If you load the map, Google receives your IP address, among other things, and may set cookies. Google itself is responsible for that, according to Google's privacy policy (opens in a new tab).

‘Directions from my location’, ‘Open in Google Maps’ and the links to write a review open Google Maps in a new tab. This website does not ask for your location itself.

Hosting

This website is hosted through Cloudflare. To deliver the pages to your browser and to secure the website, Cloudflare receives technical data, such as your IP address, the time of your visit, the page requested and details of your browser.

Your rights

You can ask us which data we hold about you and have incorrect data corrected. Under the conditions of the GDPR you can also ask us to erase your data, restrict its use or transfer it. You can object to processing based on our legitimate interest. Where processing is based on your consent, you can withdraw it at any time; what happened before the withdrawal remains lawful.

Send your request to [email protected]. We reply without undue delay and in any event within one month of receipt. If a request is complex or we receive many, that period may be extended by two further months; we will then tell you within the first month, with the reason. If we have reasonable doubts about your identity, we may ask you to confirm it.

If you are not satisfied with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), via dataprotectionauthority.be. You do not have to wait for our answer first.

Changes

If our services or the way we process data change, we update this statement. The top of the statement shows when it was last updated.